Request Maintenance

Fill Out The Form For Maintenance Request

If this is an L3 request, please fill out the form and immediately Call or text (253) 778-5788 for immediate attention.

Maintenance Severity Examples






    Maintenance hours are 9 AM to 3 PM. If you can't be present, maintenance may enter your unit to address the issue.



    Severity Level Examples

    L1 – Not urgent
    • Cosmetic damages to walls, floors, or fixtures that do not affect functionality or safety
    • Minor cracks or chips in non-essential areas
    • Non-urgent landscaping or gardening tasks
    • Upgrades or improvements for aesthetic purposes
    • Non-critical maintenance tasks, such as re-caulking or re-grouting in bathrooms or kitchens
    • Non-emergency repairs requested by tenants for convenience or personal preference, such as installing additional shelving or hooks

     

    L2 – Moderate
    • Minor plumbing leaks or dripping faucets
    • Non-functioning appliances (e.g., dishwasher, oven) that are not essential for immediate use
    • Cracked windows or doors that compromise security or energy efficiency
    • Non-critical electrical problems, such as malfunctioning outlets or switches in non-essential areas
    • Pest control issues that do not pose an immediate health or safety risk
    • Minor roof leaks during dry weather
    • Cosmetic repairs, such as repainting walls or fixing minor cosmetic damages

     

    L3 – Emergency
    • Gas leaks
    • Burst pipes or significant
    • Plumbing leaks
    • Electrical issues posing a safety hazard
    • Structural damage, such as a collapsed ceiling or wall
    • No heating in cold weather
    • No hot water
    • Sewage backups or major plumbing blockages
    • Lockouts (if the tenant is locked out of the property)